Charting a Clear Course

  Last week I met with a friend who spoke about the stress in her past job. She had taken on a special position to create a new program for her employer – while it was a very exciting opportunity, it became very stressful. It was not so much the amount of work, nor even the challenge of setting up protocols and systems. However, the challenge was no clear parameters, no benchmarks and no clear sense of the definition of success. As a result of her management team not being able to clearly define their expectations, parameters and how...

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