How to Deal with Conflict when it Arises

  Conflict is inevitable! Unresolved conflict is causing Canadian Organizations billions of dollars a year! Think about how much time you and your employees are losing to avoiding conflict, dealing with outbursts and delaying projects because you are unable to come to a resolution that works. Conflict is challenging! And, if you are like me, you were given many messages in childhood not to make a fuss, to settle down and to just let it go. Addressing it wasn’t an option. As a child, I never witnessed my parents disagree. I was not...

read more

What if We De-Personalized Conflict? Then What?

This week my nephew apologized for a posting on Facebook because he offended people with his strong opinions.  The actual post based on political viewpoints had caused several people to unfriend him. On Facebook, this doesn’t necessarily have long term effects. However, at work, it can and does. The challenge was that people who read his post and disagreed personalized it. This happens all the time in the workplace. This is common in the non-profit organizations that I’m called to work with as some team members have strong passions for...

read more

How to Get Beyond Your First Assumption to Offer Growth Enhancing Accountability

  Recently I was presenting for an amazing group of Executive Directors on the topic of Accountability. We had time during the question period to explore some challenges that they were experiencing. One E.D. mentioned a new employee who was speaking to the person beside her throughout a meeting. This E.D. had made an assumption of the team member’s behaviour which resulted in strong feelings of frustration. Yet, the E.D. had not spoken directly to the employee. So what was really happening in this scenario? The story the E.D. created...

read more

Lessons About Conflict from the Beautiful Jack Pine Tree

Like the Jack Pine, teams need to embrace conflict to be successful.

read more

Isn’t Conflict Exciting?

It’s very expensive to Canadian Business with an estimated cost of $161 Billion annually. Leaders avoid it, team members avoid it and a lot of needed information is left unshared. It’s an epidemic in our organizations!

read more