Getting Agency Culture Right!

  When two organizations have a similar structure, funding models and approximately the same number of employees, why does one win awards for being an employer of choice and the other struggles with conflict, turnover and low employee satisfaction? In my experience, it has to do with three factors. One is the attitude of upper management towards their staff, and the second is how much they hold their staff accountable to both their strengths and areas for growth. The final factor is clear communication throughout the agency. Let me share...

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Trust or No Trust?

When I begin to work with clients, it is common to find challenges with trust. Many teams have conflict and difficulty because there is little, or at times, no trust in one another. When this happens, it’s important to get assistance right away to rebuild the trust. Let’s look at TRUST bit by bit: T is for Transparency. Leaders that share freely and openly what is happening throughout the agency with others build trust. The old style of management was to hold the information and only share it as needed. High trust environments require...

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The Real Impacts of Poor Team Dynamics

Often reduced to petty interpersonal disagreements, poor team dynamics impact every aspect of your organization, both internal and external. As a team dynamics consultant, I’m called upon when these team dynamics are challenging. Common symptoms of my clients at the beginning are infighting, silos, personal disagreements, high rates of sick time and staff turnover, to name a few. Yet many Executive Directors negate the seriousness of these dynamics to being just interpersonal conflict. Let’s take one non-profit organization/client I...

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Isn’t Conflict Exciting?

It’s very expensive to Canadian Business with an estimated cost of $161 Billion annually. Leaders avoid it, team members avoid it and a lot of needed information is left unshared. It’s an epidemic in our organizations!

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Are you Silent but Deadly?

Do you have a “silent and deadly” team member? "problem child"?

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