Personal Growth as Route to Great Client Care

At a party, I asked a teacher if she was planning to take any courses this summer. The response was, “I’m at the top of my pay grid” – I was shocked! As a professional, I pride myself on continuous learning and improving my craft through books, courses and I expect others do the same. Some professionals, like engineers, doctors, social workers, and many others, require annual continuing education credits to maintain their professional status. And coming from that history, have simply sustained the practice. And who is responsible for...

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How Your Building should be Building Your Culture

Article was written by Carol Ring When we talk about culture we often refer to how work gets done. Today, I’d like to explore where that work gets done. Does your office building provide amazing support or is it just a contained place to congregate? Whenever I think about culture and the physical workspace, I recall the time I attended a Board meeting in Toronto. It was being held at the new offices of Corus Entertainment on the waterfront. I hopped out of the taxi and there before me was an eight-story, all glass building. The automatic...

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I Hit a Wall!

Yesterday, I hit a wall – I literally couldn’t continue to work the same way.

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