Personal Growth as Route to Great Client Care

At a party, I asked a teacher if she was planning to take any courses this summer. The response was, “I’m at the top of my pay grid” – I was shocked! As a professional, I pride myself on continuous learning and improving my craft through books, courses and I expect others do the same. Some professionals, like engineers, doctors, social workers, and many others, require annual continuing education credits to maintain their professional status. And coming from that history, have simply sustained the practice. And who is responsible for...

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Let’s Keep the Ball Rolling this Summer!

  It is official, summer is really here!  While we talk about spring fever, we don’t have a name for the challenges that can arise when the warm weather, beaches and outdoors call us during these summer months yet they often impact how we work. We all know that more vacation time is taken in the summer months and that projects and deliverables still need to happen, so here are a few tips on managing those projects and keeping that ball rolling forward: Ensure that time is taken to communicate all aspects of the current deliverables...

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Urrgh! Not THAT Again?!

We all have them. Those annoying things we tolerate from ourselves and others. They have a way of simmering on low in the background of our minds, creating a low-level disturbance. Whether it’s your desk that’s cluttered, your computer has a glitch, or it’s someone else’s behaviour. Do you pride yourself on being a tolerant person? Do you tolerate your own bad habits? Do you tolerate less than acceptable behaviour from your direct reports or colleagues? The biggest challenge with these “tolerations” is that it creates stress in...

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