Personal Growth as Route to Great Client Care

At a party, I asked a teacher if she was planning to take any courses this summer. The response was, “I’m at the top of my pay grid” – I was shocked! As a professional, I pride myself on continuous learning and improving my craft through books, courses and I expect others do the same. Some professionals, like engineers, doctors, social workers, and many others, require annual continuing education credits to maintain their professional status. And coming from that history, have simply sustained the practice. And who is responsible for...

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Judgmental Leadership Stunts Growth and Development

Lately, I’ve been finding the amount of judgment in the online world overwhelming. Comments about certain political leaders which are as critical and condemning as the leader’s original behaviour was. Judgment creates blocked energy which invites more criticism, less compassion and diminishes opportunities for change. Judgment and the negativity that goes along with it becomes a dark shadow that prevents growth. In the research of Rosenthal and Jacobson, teachers were falsely told that some of their students had been identified as...

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Getting Agency Culture Right!

  When two organizations have a similar structure, funding models and approximately the same number of employees, why does one win awards for being an employer of choice and the other struggles with conflict, turnover and low employee satisfaction? In my experience, it has to do with three factors. One is the attitude of upper management towards their staff, and the second is how much they hold their staff accountable to both their strengths and areas for growth. The final factor is clear communication throughout the agency. Let me share...

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Let’s Keep the Ball Rolling this Summer!

  It is official, summer is really here!  While we talk about spring fever, we don’t have a name for the challenges that can arise when the warm weather, beaches and outdoors call us during these summer months yet they often impact how we work. We all know that more vacation time is taken in the summer months and that projects and deliverables still need to happen, so here are a few tips on managing those projects and keeping that ball rolling forward: Ensure that time is taken to communicate all aspects of the current deliverables...

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It’s Time to Recharge

  I’ve retreated.   Not in an avoidant way, with the realization that I need to refuel, recharge and then come back from a better place. As I write this, I have sought refuge at my cottage to recharge my spirit that has been challenged by life these past few months. Have you ever felt like the energizer bunny, keep going and going while telling yourself you’d take my “me time” later? Well, I fell into this trap – after all, I had things to do, clients to help and work that must be done. Yet, my batteries had...

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