What’s Making You Cranky?

We’ve all had those days when we have felt like a serious firefighter dousing “flames” of crisis through the day. Running from meeting to meeting and situation to situation making decisions right, left, and centre. Then by the time you got to your last meeting of the day, you found yourself being more abrupt and short than your norm aka cranky. Roy F. Baumeister coined the phrase “Ego Depletion” to explain this phenomenon. He felt we all have a limited resource to self-regulate that becomes depleted throughout the day. Basically,...

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You’re Fired … Or Not?

  I was coaching an Executive Director who was contemplating letting a staff member go, but when asked, the person had not been given the candid feedback that could enable them to make effective change. This is not fair to the individual, the team, or the organization. Let’s slow down here and look at some steps to take. Here are some things to ask yourself before you let someone go: 1. Have you spoken to them about the details of your concerns? If not, it’s past time to do so. Do a check-in with yourself to determine your...

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Personal Growth as Route to Great Client Care

At a party, I asked a teacher if she was planning to take any courses this summer. The response was, “I’m at the top of my pay grid” – I was shocked! As a professional, I pride myself on continuous learning and improving my craft through books, courses and I expect others do the same. Some professionals, like engineers, doctors, social workers, and many others, require annual continuing education credits to maintain their professional status. And coming from that history, have simply sustained the practice. And who is responsible for...

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Judgmental Leadership Stunts Growth and Development

Lately, I’ve been finding the amount of judgment in the online world overwhelming. Comments about certain political leaders which are as critical and condemning as the leader’s original behaviour was. Judgment creates blocked energy which invites more criticism, less compassion and diminishes opportunities for change. Judgment and the negativity that goes along with it becomes a dark shadow that prevents growth. In the research of Rosenthal and Jacobson, teachers were falsely told that some of their students had been identified as...

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Getting Agency Culture Right!

  When two organizations have a similar structure, funding models and approximately the same number of employees, why does one win awards for being an employer of choice and the other struggles with conflict, turnover and low employee satisfaction? In my experience, it has to do with three factors. One is the attitude of upper management towards their staff, and the second is how much they hold their staff accountable to both their strengths and areas for growth. The final factor is clear communication throughout the agency. Let me share...

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