You said what?!

Let’s talk about a common Communication Blind Spot – everyone thinks the same way that I do.

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5 Ways to Unleash Results with Difficult Conversations

5 helpful tips on making difficult conversations not as difficult.

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5 Steps to Successful Customer Service

    Have you ever had one of those experiences which cause you not to return to a store, company or service? What happened? My guess is that there was a communication breakdown – things may have been said by the service provider and they could not or did not appreciate their impact. Recently I’ve had a few of these situations and when I reflect upon what occurred, it was caused by poor communication. So here’s my two cents worth to create a positive experience for your clients: 1)      Clearly ask your client or customer...

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