How to Get Beyond Your First Assumption to Offer Growth Enhancing Accountability

  Recently I was presenting for an amazing group of Executive Directors on the topic of Accountability. We had time during the question period to explore some challenges that they were experiencing. One E.D. mentioned a new employee who was speaking to the person beside her throughout a meeting. This E.D. had made an assumption of the team member’s behaviour which resulted in strong feelings of frustration. Yet, the E.D. had not spoken directly to the employee. So what was really happening in this scenario? The story the E.D. created...

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You said what?!

Let’s talk about a common Communication Blind Spot – everyone thinks the same way that I do.

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5 Ways to Unleash Results with Difficult Conversations

5 helpful tips on making difficult conversations not as difficult.

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5 Steps to Successful Customer Service

    Have you ever had one of those experiences which cause you not to return to a store, company or service? What happened? My guess is that there was a communication breakdown – things may have been said by the service provider and they could not or did not appreciate their impact. Recently I’ve had a few of these situations and when I reflect upon what occurred, it was caused by poor communication. So here’s my two cents worth to create a positive experience for your clients: 1)      Clearly ask your client or customer...

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